Help

How soon will I get my Lecture Packet?
After your payment is complete, you’ll be given a link to the appropriate download page, which will give you links to each of the relevant files. Within 24 hours, you will also receive the links via email, for your future reference. If you haven’t received the e-mail within 24 hours, please check your spam filter; if it’s not there, e-mail help@writewellacademy.com.

I haven’t received my download links!
You’ll get the download links after you complete your payment with PayPal; soon afterward, we’ll also email the links to you for your records. That isn’t an automated process right now, which means we send them out by hand, and we’re on Ohio time — we try to send the links out within a couple of hours of purchase, but if it’s the middle of the night in the Eastern time zone, you may have to wait until our tech-guy Alastair wakes up. Luckily, he’s an early riser. If you still haven’t received your download links after 24 hours, check your spam or junk mail filter, and then contact help@writewellacademy.com.

Does it matter if I have a Mac or a PC?
We make Windows and Mac versions (.avi and .m4v files, for the technically-inclined) available for every lecture. Simply click the link which is right for you, and your computer should be able to play it without any additional software — and if you do need additional software, there are great free solutions out there. Contact help@writewellacademy.com for more information.

What are the minimum technical requirements?
The Writewell Academy lecture files will work on almost any modern computer. Download the free sample files for Lecture 101 — if they run on your computer, the other lectures will too. If you have any technical problems or specific requirements or questions, please contact help@writewellacademy.com.

Hey! I can’t get the video to work!
Computers are fickle creatures, and while we’ve tried to make sure the Writewell Academy video files will play on your system without any additional software or further intervention, we can’t make any guarantees. First, be sure that you downloaded the appropriate file for your system, whether you’re using Windows or a Mac. Second, try downloading the free sample files for Lecture 101, and play those. If those work, try re-downloading the lecture file that’s giving you trouble. If you still can’t get the video file to play in your default media player (Windows Media Player for Windows, QuickTime for Mac) then try downloading the free, open-source media player VLC. If problems persist, please contact help@writewellacademy.com, and include information about the model and age of your computer, and your operating system.

I want to talk to Jenny Crusie about my Lecture.  How do I ask her questions?
Email help@writewellacademy.com.

I want to talk to Lani Diane Rich about my Lecture.  How do I ask her questions?
Just e-mail lani@writewellacademy.com.

I want to talk to other Writewell students about my Lecture.  How do I find them?
Go to the Writewell Lecture threads at the Cherry Forums (coming soon) or the StoryWonk Forum.

I’m having technical difficulties.  Who can I ask for help?
That would be Alastair, our web guru.  Use the form at the bottom of the page to send him questions, or e-mail at help@writewellacademy.com.

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